APN Privacy Policy

1. Scope

This Privacy Policy explains how AP NEHRA PTY LTD trading as APN Prestige Group (APN, we, us or our) collects, uses, stores and discloses personal information through the APN Prestige Group website and the APN Suite, including Agency OS, PropIQ, APN Strategy Engine, Transaction OS and Rental OS. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Customer agencies and professional users may also collect and handle personal information through the APN Suite in their own capacity. Their own privacy notices, legal obligations and instructions may apply to the information they collect.

2. Information we collect

Depending on the service, we may collect account and identity details, contact information, agency memberships and roles, enquiry and referral information, investor goals and preferences, client intake information, portfolio and property information, transaction records, rental and tenancy information, subscription and payment references, support communications, consent and legal-acceptance records, security and audit events, technical information and website or product usage data.

Payment card information is generally collected and processed by the configured payment provider rather than stored directly by APN.

3. How we collect information

We may collect information directly from you through website forms, registration, client intake, service interactions, uploaded documents and communications. We may also receive information from an authorised agency, adviser, referral partner, service provider, property-data provider, government or public source, connected APN application or other source where permitted.

4. Why we use information

We use personal information to respond to enquiries; create and secure accounts; provide agency workspaces and subscribed applications; deliver property strategy, research, transaction and rental workflows; manage users, access and subscriptions; communicate about requested services; synchronise authorised records across the APN Suite; process or reconcile payments; provide support; maintain audit and security records; prevent misuse; improve products; and meet legal, regulatory and contractual obligations.

Where you consent or where otherwise permitted by law, we may also use information to send property research, product updates or marketing communications.

5. Cross-application use within the APN Suite

APN Suite Core is designed to govern identity, tenant access, module subscriptions and cross-application handoffs. Information may be transferred between APN applications where necessary to provide an authorised workflow. Access is intended to remain tenant-scoped and role-controlled. The APN Suite does not treat one agency's client records as another agency's records.

6. Disclosure and service providers

We may disclose personal information to service providers supporting cloud hosting, authentication, communications, payment processing, analytics, monitoring, document services, professional services, property research and data, and other operational functions. We may also disclose information to authorised advisers or agencies, to professional advisers, with your consent, or where required or authorised by law.

7. Overseas processing

Some technology and cloud providers may process or store information outside Australia. The locations involved can change as providers and infrastructure change. We take reasonable steps appropriate to the circumstances to use reputable providers and protect personal information.

8. Cookies, analytics and technical data

Our website and applications may use cookies, session identifiers, analytics and similar technologies to operate the service, maintain security, understand usage and improve performance. Browser or device settings can restrict some technologies, although doing so may affect functionality.

9. Direct marketing

Permission to respond to an enquiry is separate from optional marketing consent. Where we send marketing communications, you can opt out using the unsubscribe facility or by contacting APN. We may still send service, security, billing or transaction communications that are necessary for an existing relationship.

10. Security

We use reasonable technical and organisational measures intended to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Controls may include tenant and role-based access, signed service communications, audit records and restricted administrative access. No online service can guarantee absolute security.

11. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, satisfy legal or regulatory requirements, manage disputes, maintain security and audit records or meet legitimate operational needs. Retention can vary by data type and service.

12. Access and correction

You may request access to, or correction of, personal information we hold about you, subject to identity verification and exceptions under applicable law. Requests can be sent to info@apnprestigegroup.com.au.

13. Privacy enquiries and complaints

Privacy enquiries and complaints may be sent to info@apnprestigegroup.com.au. We will assess the matter and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

14. Third-party services

The website and APN Suite may link to or integrate with third-party services. Those providers may have their own privacy policies and terms. APN is not responsible for the privacy practices of services it does not control.

15. Changes to this policy

We may update this policy when our services, technology, providers, legal obligations or privacy practices change. The current version will be published with its effective date. Where required, users will be asked to acknowledge or accept a new version before continuing relevant workflows.