APN Suite Terms of Service
Version 2026.09.21 · Effective 21 September 2026 · Australia
AP NEHRA PTY LTD (ABN 70 670 550 928) trading as APN Prestige Group
This is the existing APN Suite document used by Suite Core. Its version and content match the contract referenced by PropIQ’s acceptance process.
1. Agreement and authority
These Terms govern access to APN Suite Core and connected APN applications and services, including Agency OS, PropIQ, APN Strategy Engine, Transaction OS and Rental OS (together, the APN Suite). If you create or use an account for an organisation, you represent that you are authorised to act for that organisation. Separate service, engagement, property or transaction documents may also apply.
2. Accounts, agencies and authorised users
You must provide accurate account information, keep credentials secure and use only agencies, tenants, client records and modules you are authorised to access. Agency administrators are responsible for managing their users, roles, subscriptions, permissions and lawful use of information entered into the APN Suite. You must promptly notify APN of suspected unauthorised access.
3. APN Suite modules and entitlements
Access to modules and features depends on the organisation, plan, subscription, role and entitlements assigned through APN Suite Core. APN may add, change, retire or restrict features where reasonably necessary for product development, security, legal compliance, provider availability or service integrity. Beta or preview features may change and may have additional limitations.
4. Trials, subscriptions and payments
Where a trial, paid subscription or other commercial plan applies, the plan, price, billing interval and inclusions presented at checkout or in an order or engagement document form part of the commercial arrangement. Taxes, renewals, cancellation, refunds and failed-payment handling are subject to applicable law, the selected plan and any additional terms presented at purchase. Nothing in these Terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
5. Acceptable use
You must not attempt unauthorised access, bypass tenant or role controls, interfere with security or service availability, introduce malicious code, misuse personal information, scrape or extract restricted data without authority, impersonate another person, infringe intellectual property, use the APN Suite unlawfully or use it to harm another person or organisation.
6. Customer and client data
As between APN and the customer, customers retain their rights in information they submit, subject to the rights APN needs to host, process, secure, back up, transmit and synchronise that information to provide the APN Suite. Customers and agencies are responsible for having an appropriate lawful basis, notices and permissions for information they collect or upload. APN handles personal information in accordance with the APN Privacy Policy and applicable law.
7. Property research and decision-support outputs
PropIQ scores, market classifications, strategy scenarios, property comparisons, cash-flow models, AI-assisted outputs and other analytical features are decision-support tools. They depend on available data, assumptions, methodologies and third-party sources and do not guarantee capital growth, rent, yield, borrowing capacity, tax outcomes, transaction outcomes or investment performance. Users must independently verify material information and obtain appropriate professional advice where required.
8. Third-party services and data
The APN Suite may rely on third-party providers for hosting, authentication, communications, payments, mapping, property data, analytics, artificial intelligence, document services and other functions. Third-party services may be subject to their own terms, availability and data rights. APN does not control all third-party services and cannot guarantee that they will always be available, complete or error-free.
9. Intellectual property
APN and its licensors retain rights in the APN Suite, software, interfaces, branding, documentation, methodology, reports, scoring systems and service improvements, excluding customer-owned content. Unless permitted by law or written agreement, you must not copy, reverse engineer, reproduce, publish, resell or commercially exploit protected APN materials.
10. Security
APN uses technical and organisational controls designed to protect the APN Suite, including tenant and role-based access, service authentication, audit records and controlled administrative access. No online system can guarantee absolute security. Users must follow reasonable security practices and cooperate with APN in investigating suspected security incidents.
11. Availability and changes
APN aims to provide a reliable service but does not guarantee uninterrupted availability. Service may be affected by maintenance, security events, provider outages, internet or infrastructure failures, legal requirements or events outside reasonable control. APN may make changes necessary to maintain, secure or improve the service.
12. Suspension and termination
Access may be suspended or terminated for material breach, non-payment, security risk, unlawful use, misuse of data, loss of required third-party rights or as required by law, subject to applicable agreements and non-excludable legal rights. Data export, retention and deletion are handled in accordance with the applicable service arrangement, privacy obligations, legal requirements and APN operational policies.
13. Warranties and liability
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. To the extent permitted by law, APN does not warrant that general property information, third-party data, analytical outputs or AI-assisted content will be complete, current or suitable for a particular decision. Liability is subject to applicable law and any service-specific agreement.
14. Governing law
These Terms are governed by the laws of New South Wales, Australia. Courts with jurisdiction in New South Wales may hear disputes relating to these Terms, subject to any rights that apply under consumer or other mandatory law.
15. Changes and contact
APN may update these Terms when services, legal requirements or commercial arrangements change. Where required, users will be asked to accept a new version before continuing relevant workflows. Questions may be sent to info@apnprestigegroup.com.au.
Document ID: apn_suite_terms
Content SHA-256: 2ad3e0019302f29f60472549365c1534970ad02fe3171d8a7954e7f48193044a